Qrpay slot Privacy Policy

1. Information We Collect

Qrpay slot collects only the information necessary to provide you with the best service. This includes:

• Registration Details: Your full name, email address, phone number, date of birth and preferred username.
• Identity Verification (KYC) Information: A copy of your identification document, such as MyKad or passport, is required to meet legal compliance requirements.
• Financial Data: Payment method details, deposit and withdrawal records. Full card numbers are not stored on our servers.
• Usage Data: Login records, game preferences, wagering history, and in-app activity for security and service improvement purposes.
• Device & Technical Data: IP address, browser type, operating system, and device information used to detect suspicious access.

2. How We Use Your Information

Collected information is used solely for the following purposes:

• Manage your account and process financial transactions securely.
• Verify your identity to meet anti-money laundering (AML) compliance requirements.
• Provide responsive and personalised customer support.
• Send relevant promotions, bonuses and product updates — only if you have consented to receive them.
• Detect and prevent fraud, hacking and suspicious activities.
• Improve your gaming experience based on your habits and preferences.
• Comply with legal and regulatory obligations applicable in Malaysia.

3. Sharing Information With Third Parties

QRPay Slot does not sell or rent your personal data to any party for marketing purposes. However, we may share limited information in the following situations:

• Trusted Service Providers: Payment processing parties, KYC verification vendors and cloud infrastructure providers bound by strict confidentiality agreements.
• Legal Requirement: When required by court order, law enforcement authorities, or a legitimate regulatory body in Malaysia.
• Interest Protection: In cases where it is necessary to protect the safety of other users, company property, or to prevent criminal activity.

All third parties involved are required to comply with data protection standards equivalent to our own policy.

4. Data Storage & Retention Period

Your data is stored on encrypted servers located in certified data centres with strict physical and digital access controls. We retain your personal information for as long as your account is active, or for the period required by Malaysian law — typically seven (7) years for financial records.

When the retention period expires or when you request account deletion, your data will be securely erased using non-recoverable methods.

5. Account Security & Verification

We employ multiple layers of security to protect your account:

• Two-factor authentication (2FA) is available and strongly recommended for all users.
• Login sessions are monitored automatically — any access from a new location or device will trigger an additional verification check.
• Passwords are stored in encrypted hashed form — our staff cannot read your password.
• Our system detects suspicious login attempts and will temporarily lock the account if necessary to protect your security.

6. Cookies & Tracking Technologies

Qrpay slot uses cookies and similar technologies to enhance your experience on our platform. The cookies we use fall into three categories:

• Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
• Performance Cookies: Collect anonymised data on how you use our website to help us improve the user experience.
• Preference Cookies: Save your preferences such as language, display theme and game settings for your convenience.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act, you have the right to:

• Access: Request a copy of all personal data we hold about you.
• Correction: Update or correct inaccurate information in your account.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Processing Restriction: Request that we restrict how we use your data under certain circumstances.
• Objection: Object to the processing of your data for direct marketing purposes at any time.
• Data Portability: Receive your data in a machine-readable format upon request.

To exercise any of the above rights, contact our support team via email or in-app live chat. We will process your request within 14 business days.

8. Children's Privacy

Qrpay slot is a gambling platform intended exclusively for individuals aged 18 years and above. We do not knowingly collect personal information from children. If we discover that someone under the age of 18 has registered an account, that account will be immediately closed and all associated data will be deleted. Parents or guardians who find that their child has used this platform may contact us for immediate action.

9. Changes to This Privacy Policy

We reserve the right to update this privacy policy from time to time in line with changes in law, technology, or our business operations. Any material changes will be communicated to you via in-app notification or email at least 14 days before the changes take effect. Continued use of our platform after the amendment date constitutes acceptance of the updated terms.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this privacy policy, our team is ready to assist you through the following channels:

• Live Chat in-app or on the website — response within 30 minutes
• Support email: [email protected]
• Operating hours: 24 hours a day, 7 days a week